Return and Refund Policy for Base Layer Co.

Last Updated: August 29, 2026

At Base Layer Co., we want you to love your purchase. We understand that buying clothes online can be tricky, especially when you're on a budget. We are committed to providing high-quality, affordable basics, and we stand behind our products.

If you are not completely satisfied with your order for any reason, we are here to help. Please read our policy carefully below.

1. Returns for Change of Mind or Wrong Size

We accept returns for a full refund or store credit within 30 days of the delivery date for items that are:

• Unworn, unwashed, and undamaged.
• Returned with all original tags still attached.
• Returned in their original packaging.

Important Notes for Print-on-Demand Items:

• Because every item is custom printed just for you, we cannot accept returns for change of mind, incorrect size selection, or not liking the color/fit.
• To avoid this, please check the size chart carefully on each product page before ordering. We provide detailed measurements for every shirt and hoodie we sell.

How to Return a Non-Defective Item:

• Email us at buchlmayerservices@outlook.com with your order number and the reason for your return.
• We will reply with the return shipping address.
• You are responsible for paying the return shipping costs. These costs are non-refundable.
• Once we receive and inspect your return, we will process your refund or store credit within 5-7 business days.

2. Refunds for Defective, Damaged, or Wrong Items

We take quality control seriously. However, mistakes can happen during printing or shipping. If you receive an item that is defective, damaged during shipping, or not what you ordered, we will make it right at no cost to you.

You Qualify for a Free Replacement or Full Refund If:

• The design is misprinted, crooked, or off-center.
• The shirt has a hole, stain, or severe manufacturing flaw.
• You received the wrong size, color, or design compared to your order confirmation.

How to Report a Defective Item:

• Contact us within 7 days of receiving your order at buchlmayerservices@outlook.com.
• In your email, please include:
  • Your order number.
  • A clear photo of the issue (showing the defect or the wrong item).
• Once we verify the issue, we will:
  • Send a free replacement (with expedited shipping if available), OR
  • Issue a full refund to your original payment method (including the original shipping cost).

3. Exchanges

Because our items are printed on demand, we do not offer direct exchanges for a different size or color.

If you ordered the wrong size, please follow the "Returns for Change of Mind" process above to return the item at your own cost. Once we receive it, we will issue a refund, and you can place a new order for the correct size.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Underwear, socks, or face masks (if sold).
• Gift cards.
• Items marked as "Final Sale" on the product page.

5. Shipping Costs for Returns

• Defective/Wrong Items: We will cover the return shipping costs and send you a prepaid shipping label.
• Change of Mind/Wrong Size: You are responsible for the return shipping costs. The original shipping fee paid at checkout is also non-refundable.

6. Refund Processing Time

• Once your return is received and inspected, we will send you an email notification.
• If approved, your refund will be processed and automatically applied to your credit card or original payment method within 5-10 business days.
• Please note: your bank or credit card provider may take additional time to post the refund to your account.

7. Contact Us