FAQ

Frequently Asked Questions

Find answers to the most common questions about shopping at Base Layer Co.



🛒 Ordering

How do I place an order?

Placing an order is easy! Simply browse our collection, choose the item you like, select your size and color, and click "Add to Cart". When you are ready, go to your cart, enter your shipping and payment details, and confirm your order. You will receive an email confirmation shortly after.

Can I change or cancel my order after placing it?

Because every item is printed on demand specifically for you, production begins immediately after you place your order. This means we cannot make changes or cancel an order once it has been submitted. Please double-check your selections and shipping address before completing your purchase.

How do I track my order?

Once your order is printed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on the carrier's website to see real-time updates on your package's location. Please allow 24-48 hours for tracking information to appear.

What if I entered the wrong shipping address?

Because production starts immediately, we cannot change the shipping address after an order is placed. If your package is returned to us due to an incorrect address, we will contact you to arrange reshipping. You may be charged for additional shipping costs. Please always double-check your address before ordering.

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📦 Shipping

How long does shipping take?

Shipping times have two parts:

  • Processing Time: 2 to 7 business days (this is the time to print your item).
  • Delivery Time: 3 to 7 business days after processing for standard U.S. shipping.

Total estimated delivery time: 5 to 14 business days from the date of your order. Expedited shipping options may be available at checkout for faster delivery.

Do you ship internationally?

Yes, we ship to many international destinations. Available countries will be shown at checkout. International delivery times typically range from 10 to 20 business days after processing. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, selected shipping method, and the total weight of your order. We offer affordable shipping options. Occasionally, we may offer free shipping promotions — these will be clearly stated on our site or in promotional emails.

What if my package is lost or delayed?

Once your package is handed over to the shipping carrier, we have limited control over the delivery process. If your tracking shows "Delivered" but you did not receive your package, please contact the carrier directly. We are not responsible for packages confirmed as delivered but lost or stolen. For delays, please be patient — carriers sometimes experience unexpected delays due to weather or high volume. If your tracking shows no updates for more than 7 business days after shipment, email us at buchlmayerservices@outlook.com and we will assist you.

Will my items arrive in one package?

Because each item is printed individually, items within the same order may be printed and shipped separately from different fulfillment centers. This means you may receive multiple packages for a single order. You will receive separate tracking numbers for each package if this happens.

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📏 Sizing

How do I know which size to order?

Each product page includes a size chart with detailed measurements. Please review these charts carefully before placing your order. Because items are printed on demand, we cannot accept returns for selecting the wrong size unless the item is defective. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Do your clothes shrink after washing?

Our products are pre-shrunk to minimize shrinkage. However, we recommend washing your items in cold water and tumble drying on low heat to preserve the fit and print quality. Avoid using bleach or fabric softeners.

Are your clothes true to size?

We partner with trusted brands like Bella+Canvas and Gildan, which generally fit true to standard U.S. sizing. However, fit can vary slightly between styles and brands. We strongly recommend reviewing the size chart on each product page for the most accurate measurements.

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🔄 Returns & Refunds

What is your return policy?

We accept returns for change of mind or wrong size within 30 days of delivery, provided the item is unwashed, unworn, and in its original packaging. You are responsible for return shipping costs for these returns. Please read our full Return and Refund Policy for complete details.

What if I receive a defective or damaged item?

We take quality seriously. If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at buchlmayerservices@outlook.com. Include your order number and a clear photo of the issue. We will arrange a free replacement or issue a full refund at no cost to you.

How long does it take to process a refund?

Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed and applied to your original payment method within 5-10 business days. Your bank or credit card provider may take additional time to post the refund to your account.

Can I exchange an item for a different size?

Because our items are printed on demand, we do not offer direct exchanges. If you ordered the wrong size, please follow our return process to return the item at your own cost. Once we receive it, we will issue a refund, and you can place a new order for the correct size.

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👕 Products

What is print-on-demand?

Print-on-demand means every item is custom-made for you at the time of ordering. Instead of holding inventory, we partner with trusted printing facilities that print, pack, and ship your item directly to your door. This allows us to offer affordable prices and a wide variety of designs without waste.

What materials are your products made from?

Our t-shirts and hoodies are made from high-quality, 100% cotton or cotton-polyester blends. The specific materials vary by product and are listed on each product page. We prioritize comfort, durability, and affordability in every item we offer.

Do you offer plus sizes?

Yes! Many of our products are available in a wide range of sizes, including plus sizes. Please check the size options on each product page to see what is available.

Are your products eco-friendly?

We partner with suppliers who are committed to sustainable practices. Our print-on-demand model reduces waste by producing items only when they are ordered. We also use eco-friendly printing techniques and materials whenever possible. We are always looking for ways to be more sustainable.

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💳 Payment

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via Shop Pay, Apple Pay, and Google Pay for a faster checkout experience.

Is my payment information secure?

Yes! We use Shopify Payments, a PCI-compliant payment gateway that encrypts all of your sensitive information. Your payment details are never stored on our servers and are securely processed by Shopify.

Will I receive an invoice for my order?

Yes, you will receive an order confirmation email immediately after placing your order. This email serves as your receipt and includes all of your order details. You can also view your order history in your customer account (if you created one).

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Still Have Questions?

We are here to help! If you did not find the answer you were looking for, please reach out to us directly and we will get back to you as soon as possible.

Email: buchlmayerservices@outlook.com

Response Time: We aim to reply within 24 business hours.

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)

💡 Quick Tip:

For the fastest support, include your order number in the subject line of your email. This helps us assist you more quickly and accurately.